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How Digitization Boosts Patient Satisfaction

It’s 2021, and yet many industries still haven’t reaped the benefits of digitization. This holds particularly true for the healthcare industry which is currently decades behind other sectors in integrating digital tools.

The COVID-19 pandemic only served to highlight how little progress healthcare organizations have made when it comes to adopting helpful technology and digitalized processes. Outdated tools and methods made it difficult for multiple parties to come together and tackle new problems together. 

Patients in particular have a hard time navigating their healthcare needs digitally. By now, most people have gotten used to having digital access to all other areas of their lives. We can quickly and seamlessly resolve tasks and errands in ways that weren’t possible just a few years ago. This is all thanks to incredible innovations in technology and communications. 

Simplifying Patient Payments

Unfortunately, these easy-to-use functionalities are still absent in the patient experience. As we move towards the future, patients increasingly want a simple digital way to manage their healthcare. 

By providing this to patients, providers can see a boost in their revenues and patient satisfaction levels. Digital payments also help reduce overall costs for providers, as well as errors in the billing process. 

For example, some healthcare organizations are starting to offer tools that bring together different components of a patient’s records. These tools make it easy for patients to access billing and payment tools, schedule appointments, and health records. As patients get younger, it will make less and less sense to send them paper documents and statements. Patients these days expect a great digital experience that seamlessly includes everything they need. 

Providers that offer these digital platforms are seeing droves of patients signing up to get access for themselves and their families. Additionally, providers that offer simplified payment platforms typically experience a significant rise in self-service patient payments. 

Reducing Strain on Healthcare Staff

strained healthcare staff

Digitized payments and increased transparency are also reducing strains on healthcare staff. Easy to understand tools simplify access to information and lead to fewer calls and questions for staff members to handle. By not having to call for assistance, patients are able to resolve their healthcare bills with confidence. 

Self-service payments are able to incorporate health savings account (HSA) data, flexible payment dates, and documents such as EOBs. Previously, it wasn’t possible for patients to navigate or access these areas without assistance. 

Making it Easy for Patients to Pay

patient payment portal

Patients like digital tools for healthcare because they grant them more control and reduce fears and doubts about their care journey. In the past, healthcare has been quite confusing for Americans due to its complex nature and billing processes. This can be especially troubling for patients that are experiencing hard times and are unsure about what they owe for healthcare. 

Having access to digitized payment options and healthcare records is a great way to boost confidence in their provider. For healthcare organizations, doing so can remove bottlenecks in their cash flow process and give a big boost to their overall revenue. As margins become thin for providers, it is becoming increasingly important to smoothen financial connections with patients. 


As the healthcare industry continues to embrace digitization, patient experience and revenues should rise accordingly. By now, we have the tools needed to reduce payment delays and increase transparency for patients looking to understand their healthcare bills. 

In addition to boosts in overall revenue, providers that make it easy for patients to manage their healthcare bills can also expect a boost in patient loyalty as a reward. Being able to save time and confusion is so important for Americans that are busy with demanding jobs and schedules.